City Service

Type of Issues

Turn Around Time

How to Contact

Joburg Water

Water Burst

2 days

During Office Hours & Weekends 8am to 4pm: Email: customerservice@jwater.co.za OR SMS 0826532143. All other times 011 375 5555, Option 3.

No Water

1 day

Sewer Leak/Blockage

1 day

Meter Leak

4 day

Fire Hydrant Leak

2 days

Bees in meter box

3 days

City Power

No Power to area/property

4 hours

All Hours: www . citypower . co . za click "Fault Logging" OR on mobile phone http ://citypower . mobi. If unable to log yourself, suggest that someone who has PC access logs it ELSE use call centre 011 375 5555, Option 2

1 Phase not working

4 hours

Intermittent Power

4 hours

Illegal Connection

5 days

Dangerous Situation

Immediate

Street Light not working

7 days

Faulty Meter

5 days

Joburg Roads Agency

Potholes

3 days

Email: hotline@jra.org.za OR call 011 375 5555

Manhole Cover missing

2 days

Blocked kerb inlet

3 days

Road Collapse

Immediate to make safe

Street Sign damaged

5 days

Street Sign missing

5 days

Traffic Signals All Out

Usually 1 day

Traffic Signal Flashing

1 day

Traffic Signals Bulb Out

3 days

City Parks

Cutting of Park

Dependant on season/time of year

Call the call centre
011 375 5555

Cutting of Tree

Revenue/Account Query

Incorrect Account

Dependant on type of revenue query and billing cycle

Call the call centre
011 375 5555 or email statements@joburg.org.za

Incorrect Billing

No Account Received

Law Enforcement

Traffic Violations

Dependant on incident/circumstance and resources available

Call the EMS/JMPD call centre 011 375 5911

Noise

Dumping

Motor Vehicle Accident

Vagrants

Pikitup

New/additional bin request

48 hours

Call the call centre
011 375 5555

Bin stolen (need case #)

48 hours

The above are guidelines of turnaround time and depending on several factors issues may or may not be resolved in the time frame stated above.

Be sure to state the exact type of problem so to ensure that it is logged correctly.